Communication Strategy & Advisory
The plan behind every public word.
Institution-wide and project-level communication strategies built on evidence, not instinct: situation analysis, audience segmentation and messaging frameworks; channel planning that reflects how your publics get information; protocol and spokesperson guidance; and annual communication plans with objectives you can measure. For leadership, standing advisory support on positioning and on the communications no one wants to get wrong — sensitive announcements, controversy and reform.
- Situation analysis
- Audience segmentation
- Messaging frameworks
- Channel planning
- Spokesperson protocols
- Annual plans
- Leadership advisory
Stakeholder Engagement Planning & Implementation
SEPs that stand up to safeguards scrutiny.
Stakeholder Engagement Plans compliant with World Bank ESS10, IFC Performance Standards and comparable frameworks — written to be implemented, not filed. Stakeholder identification and mapping, influence–interest analysis, engagement calendars, disclosure planning and the documentation systems that make it all auditable. Then we stay: supporting implementation across the project lifecycle as the project and its stakeholders change.
- Stakeholder mapping
- Influence–interest analysis
- Engagement calendars
- Disclosure planning
- Documentation systems
- ESS10 / IFC PS compliance
Citizen Consultation & Grievance Redress
Consultation people can actually reach.
Public and community consultations that people can attend, understand and speak at — multilingual outreach, deliberate inclusion of vulnerable and hard-to-reach groups, and feedback registers that prove what was said. And Grievance Redress Mechanisms that work as systems, not suggestion boxes: intake channels people already use, case management, escalation pathways, and resolution tracking with reporting your financiers will accept.
- Community consultations
- Multilingual outreach
- Inclusion of vulnerable groups
- Feedback registers
- GRM design & operation
- Resolution tracking
Project Communications for Financed Operations
Deliverables that satisfy missions and audits.
Donor- and IFI-financed projects carry communication obligations most teams discover late. We run the whole component: visibility and branding compliance under each financier’s rules, milestone and results communication, beneficiary information materials, and site-level information for the communities living next to the works — documented, dated and defensible.
- Visibility & branding compliance
- Milestone communication
- Beneficiary materials
- Site-level information
- Supervision-ready reporting
Institutional Coordination & Liaison
A documented trail across every party.
Multi-party programs fail quietly in the gaps between institutions. We keep the structure: correspondence management across government, financiers and implementing agencies; meeting and mission coordination; agreed minutes and decision records that everyone signs; escalation support when a decision stalls. Accountability stays traceable, and no commitment evaporates between meetings.
- Correspondence management
- Mission coordination
- Agreed minutes
- Decision records
- Escalation support
Capacity Building & Training
Capability that stays when we leave.
Practical training for ministry communication units and project implementation units (PIUs) — built around the work already on their desks. Engagement and facilitation skills, communication planning, GRM operation, disclosure practice: taught through real cases, then reinforced through mentoring that transfers capability instead of creating dependence. Success is measured by how little you need us afterwards.
- Facilitation skills
- Communication planning
- GRM operation
- Disclosure practice
- Mentoring programs
Public Awareness & Information Campaigns
Measured by comprehension, not reach alone.
Public information and behavior-change campaigns for reforms, programs and services — from campaign strategy and creative concepts to materials in the languages people speak, disseminated at community level through channels communities trust. We monitor reach and comprehension, because a message that arrived but was not understood is a cost, not a result.
- Campaign strategy
- Creative concepts
- Local-language materials
- Community dissemination
- Comprehension monitoring
Research, Perception Studies & Communication Audits
Evidence that engagement changed something.
The evidence layer under everything else: stakeholder analysis, perception and awareness surveys, focus groups, and communication audits of what your institution is saying and how it lands. Baseline and endline studies measure whether engagement changed understanding and trust — so you can show a board, a minister or a mission the difference between activity and effect.
- Perception surveys
- Focus groups
- Communication audits
- Baseline / endline studies
- Stakeholder analysis
